The high standards you place on the qualities of our products and services govern how we handle your data. Our aim is to create and maintain the basis for a trusting business relationship with our customers and prospective customers. The confidentiality and integrity of your personal data is one of our prime concerns.
Who is responsible for data processing?
Digital Charging Solutions GmbH, Brunnenstraße 19-21, 10119 Berlin, Germany (hereinafter referred to as “DCS”) provides the customer with the CHARGE NOW services as data controller and is responsible for related data processing activities.
What data do we process about you, for what purpose and how long is the data stored?
The personal data collected in connection with entering into a CHARGE NOW contract or providing the CHARGE NOW services are processed to enter into the CHARGE NOW contract, to allow the customer to use the CHARGE NOW services (e.g. charging at a charge station) and to invoice the CHARGE NOW services to the customer. (Art. 6(1)(b) EU General Data Protection Regulation “GDPR”).
Conclusion of contracts
In connection with entering into a CHARGE NOW contract, the following data categories are processed:
- contact data (e.g. last name, first name, address, email address)
- account data (e.g. the CHARGE NOW login account, payment details)
- vehicle data
The contractual data are automatically erased after expiry of the CHARGE NOW contract; financial transactions are erased in accordance with the statutory provisions after 10 years.
Provision of services
For the purposes of the provision of the CHARGE NOW services by DCS the following (where required, personal) information is processed (Art. 6(1)(b) GDPR):
- an individual identification number which is allocated to the CHARGE NOW card respectively the authentication instrument used by the customer at a charging station.
- the charge detail records showing the charging events conducted by the customer.
- the location of the charging station where the charging events are conducted and the location of the customer by displaying a map for easier orientation and ensuring correct addresses (the location only to the extent that an e-route service is offered and to the extent the customer has activated the GPS function in the CHARGE NOW app).
- All other data collected during the charging process.
DCS is unable to provide you with the respective service if these data are not provided and are not processed. The processed personal data are automatically erased after 90 days unless they are needed longer for the provision of a specific service.
DCS uses commissioned service providers to provide the CHARGE NOW services.
Securing product quality, research and development of new products
Beyond the mere provision of CHARGE NOW services, the data collected are also processed for the purposes of quality assurance of the CHARGE NOW services offered by DCS and for the development of new related services by DCS. These processing activities serve the legitimate interests of DCS to comply with the high standards placed by our customers on existing services and to be capable of satisfying our customers' future wishes through the development of new services (Art. 6(1)(f) GDPR). In order to protect our customers' privacy, the data processed in accordance with this section are processed exclusively in a form that is not directly traceable to the customer. Furthermore, the contact details are used to send direct advertising for our own, similar services or products of DCS (Art. 6 (1)(f) GDPR). The customer will be contacted by email or via the app. At any time, the customer has the right to object to the processing of personal data for the purposes of such advertising using the contact options below.
To improve our services, logged-in users can rate the charging stations of the DCS network, comment on them, or upload user-generated content to a charging station (hereinafter referred to as "ratings"). These ratings are stored by DCS together with personal data and used exclusively to improve our services.
DCS reserves the right to display the ratings on the website, app and via other channels (hereinafter referred to as "frontends") together with the initials of the customer, in order to make them available to other users for an improved service and customer experience. It is also possible for DCS to make the ratings available to the partners in the DCS network to display on their frontends. Any such use of a rating by DCS or a partner of the DCS network is carried out in a way that protects the user's data in an anonymous form, i.e. only using the user's initials and without other personal information, unless the user has consented in advance to another use.
Every user has the option of deleting their rating via a charging station at any time using the settings in the respective frontends.
We also analyse your user behaviour in our mobile apps. This is to adapt the quality and user-friendliness of our services to the wishes of our customers, also in the context of the mobile apps (Art. 6(1)(f) GDPR). This serves the legitimate interest DCS in meeting growing customer demands. You have the opportunity to object to this processing in our mobile apps at any time.
The following data categories are processed in connection with user behaviour in our mobile apps:
General use: Start and end of use (date and time), length of stay, use of individual functions, buttons and page views, search behaviour and search terms, use of promotions such as voucher codes
Device-related data: Device type, operating system, language settings, time zones, location, app settings, app crashes and other errors
This personal information will be transferred to our service provider, who supports us with analyzing data, for processing on our behalf. If in this regard a data transfer takes place to a country outside the European Economic Area, these countries may not offer an adequate level of data protection. However, in these cases we will implement further measures in order to safeguard the data transfer and ensure such adequate level of data protection. For more information on our service providers, please reach out to us.
Advertising communication and market research based on consent
If you have separately given your consent to the further use of your personal data, your personal data may be used to the extent described in the consent declaration, e.g. for marketing purposes and/or market research, and where applicable disclosed to third parties (Art. 6(1)(a) GDPR). Further details can be found in the respective consent declaration, which can be revoked at any time.
Furthermore, DCS will process personal data if it has a legal obligation to do so (Art. 13(1)(c), Art. 6(1)(c) GDPR). For example, DCS may be legally obliged to disclose personal data to public authorities or other third parties.
Third party services (Google Maps)
In order to ensure the correct input of addresses, we have integrated into our website the service Google Maps from Google Ireland Limited (Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland) through an API. Google acts on our behalf in this matter. In order to display the content in your browser, Google must receive your IP address, otherwise Google will not be able to provide you with this embedded content.
Google may transfer the information obtained from Maps to third parties, if required by law or to the extent that third parties process this data on behalf of Google.
How do we protect your personal data?
We secure your data using state-of-the-art technology. By way of example, the following security measures are used to protect your personal data against misuse or any other form of unauthorised processing:
- access to personal data is restricted to only a limited number of authorised persons for the specified purposes;
- collected data are transferred only in encrypted form;
- furthermore, access to these IT systems is monitored permanently in order to detect and avert misuse at an early stage.
We only store your personal data for as long as is required for the respective purpose. If data are processed for multiple purposes, they are automatically erased, or stored in a form that is not directly traceable to you, as soon as the last specified purpose has been fulfilled.
Contacting us, your data protection rights and your right to complain to the Data Protection Authority
You are entitled to request access to your personal data, to request the rectification/erasure or restriction of processing, to object to the processing and if data processing is based on your consent, you can withdraw your consent at any time with effect for the future by contacting Digital Charging Solutions GmbH, Brunnenstraße 19-21, 10119 Berlin, Germany, E-Mail: firstname.lastname@example.org. If you are in the opinion that we do not take your concerns or complaints regarding the processing of data seriously you can also reach out to the responsible regulatory authority.