Cookie Policy
I. General information
Our website uses so-called "cookies". Cookies are small text files that do not cause any damage to your terminal equipment. They are stored on your terminal equipment either temporarily for the duration of a session (session cookies) or permanently (permanent cookies). Session cookies are automatically deleted at the end of your visit. Permanent cookies remain stored on your terminal equipment until you delete them yourself or until they are automatically deleted by your web browser.
Cookies have various functions. Many cookies are technically necessary, as certain website functions would not work without them (hereinafter "required cookies"). Other cookies are used, for example, to evaluate user behaviour. In some cases, cookies from third-party companies may also be stored on your terminal equipment when you visit our site (hereinafter "performance cookies").
You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or generally, and activate the automatic deletion of cookies when closing the browser. If cookies are disabled, the functionality of this website may be limited.
II. Cookies used on our website
1. Required cookies
CN_ALLOW_FUNCTIONAL_COOKIES_*
Used to document the approval of the use of cookies subject to approval.
Valid for 200 daysJSESSIONID LFR_SESSION_STATE_ *
Used to identify the user during log in so they do not have to log in each time they click.
Session: will be removed when the browser is closedGUEST_LANGUAGE_ID
Saves the display language of the user. For future visits to the website, the language needs not be re-selected.
Valid for 1 yearCOOKIE_SUPPORT
Saves whether the user can use cookies.
Valid for 1 yearx-ms-cpim-admin
Holds user membership data across tenants. The tenants a user is a member of and level of membership (‘Admin’ or ‘User’).
Session: is removed when the browser is closedx-ms-cpim-slice
Used to route requests to the appropriate production instance.
Session: is removed when the browser is closedx-ms-cpim-trans
Used to track transactions (number of authentication requests to Azure AD B2C) and the current transaction.
Session: is removed when the browser is closedx-ms-cpim-sso:{Id}
Used to maintain the Single Sign-on (SSO) session.
Session: is removed when the browser is closedx-ms-cpim-cache:{id}_n
Used to maintain the request state.
Session: is removed when the browser is closedx-ms-cpim-csrf
Cross-Site Request Forgery token used for CRSF protection.
Session: is removed when the browser is closedx-ms-cpim-dc
Used for Azure AD B2C network routing.
Session: is removed when the browser is closedx-ms-cpim-ctx
Context.
Session: is removed when the browser is closedx-ms-cpim-rp
Stores the membership data for the resource provider tenant.
Session: is removed when the browser is closedx-ms-cpim-rc
Stores the relay cookie.
Session: is removed when the browser is closeddcsRegistrationState
Used for saving elements in text forms entered by the user during a session.
Session: will be removed when the browser is closedEssential Cookies for Customer Support and FAQ Interaction
_CF_BM
This Cloudflare cookie helps manage incoming traffic that matches criteria associated with bots. If interested to learn more, Cloudflare provides further detail about some of their Cookies on the Cloudflare website: https://developers.cloudflare.com/fundamentals/reference/policies-compliances/cloudflare-cookies/
Valid for 30 minutes_CFRUID
Cloudflare cookie used in cases where multiple users are hidden behind the same client IP address. Each user will have a unique cookie to help prevent a case of rate limiting all users if one particular user hits the rate limit threshold.
Valid for the session_ZENDESK_SESSION
Stores account ID, route for internal service calls and the cross-site request forgery token.
Valid for 8 hours_ZENDESK_SHARED_SESSION
Authentication cookie - set to be anonymous. Even with no authentication, it is set when autoreplies are configured to allow a user to mark a ticket as solved by the article they received.
Valid for 8 hoursCF_CHL_PROG
Used by Cloudflare for the execution of Javascript or Captcha challenges. These cookies are not used for tracking or beyond the scope of the challenge.
The storage duration is dependent on the End-User’s browser policy.CF_CLEARANCE
This is a clearance cookie that stores the proof that a Javascript or Captcha challenge has been passed. The purpose of the cookie is to ensure that Captcha or Javascript challenges are no longer issued if the challenge has already been passed. It is required in order to reach the origin server.
The storage duration is dependent on the End-User’s browser policy.CF_CHL_2
Used by Cloudflare for the execution of Javascript or Captcha challenges. These cookies are not used for tracking or beyond the scope of the challenge.
The storage duration is dependent on the End-User’s browser policy.HC:{USER_IDENTIFIER}:RECENTLY_ VISITED_ARTICLES
To help understand the resources an end-user has attempted in seeking support, this object tracks recently-viewed articles within the Help Center for providing customer support purposes.
Valid forever (Local Storage)ARTICLEVOTES
This is only dropped when anonymous end-users actually vote on articles. It is used to track the fact that an anonymous user has voted on an article, so that they are not repeatedly prompted to vote on an article that they have already voted on nor are they able to submit multiple votes relating to one article.
Valid forever (Local Storage)/Session (cookie)_HELP_CENTER_SESSION
Stores unique session key for Help Center Functionality.
Valid for the session2. Performance cookies
mp_ * _mixpanel
Used by Mixpanel to analyze traffic from the web page. These data allow the analysis of the website usage in order to improve the functionality of the site.
Valid for 1 yearAEC
Used by Google to ensure that requests within a browser session are made by the user and not by other websites.
1 yearIDE
Contains a randomly generated user ID. Using this ID, Google can recognise the user across different websites and display personalised advertising.
1 year_gcl_au
This cookie is set by Google when a user arrives at the website by clicking on a Google ad. It contains information about which ad was clicked on, so that subsequent achievements, such as orders or contact requests, can be attributed to the ad.
90 daysAPISID
Used by Google to display personalised Google ads on websites based on recent searches and interactions.
13 monthsHSID
Contains digitally signed and encrypted records of a user’s Google Account ID and most recent log-in time and allows Google to block many types of attack.
1 yearNID
Used by Google to display Google ads in Google services for logged-out users
6 monthsSAPISID
Used by Google to collect visitor information for videos hosted by YouTube.
1 yearSIDCC
Confirms Google visitor authenticity, prevents fraudulent use of Google login details, and protects visitor data from unauthorised access.
1 year1P_JAR
Used by Google to provide ad delivery or retargeting.
1 year_Secure-1PAPISID
Creates a profile of website visitor interests for Google to show relevant and personalised ads through retargeting.
13 months_Secure-1PSIDCC
Creates a profile of website visitor interests for Google to show relevant and personalised ads through retargeting.
1 year_Secure-3PAPISID
Creates a profile of website visitor interests for Google to show relevant and personalised ads through retargeting.
13 months_Secure-3PSIDCC
Creates a profile of website visitor interests for Google to show relevant and personalised ads through retargeting.
1 year_Secure-3PSID
Creates a profile of website visitor interests for Google to show relevant and personalised ads through retargeting.
13 monthsSID
Contains digitally signed and encrypted records of a user’s Google Account ID and most recent log-in time and allows Google to block many types of attack.
13 monthsSSID
Google collects visitor information for videos hosted by YouTube on maps integrated into Google Maps.
13 monthsIDE
Used by Google to display Google ads on non-Google websites
6 monthsDSID
Used by Google to identify a logged-in user on non-Google websites and to remember whether the user has consented to personalised advertising
1 weekSEARCH_SAMESITE
Used for the correct transmission of data to Google.
6 monthsCONSENT
Used by Google to store a user’s cookie selection
18 monthsSOCS
Used by Google to store a user’s cookie selection
13 months_Secure-ENID
Used by Google to secure digitally signed and encrypted data from the unique Google ID and store the most recent login time that Google uses to identify visitors, prevent fraudulent use of login data and protect visitor data from unauthorised parties. This can also be used for targeting purposes to display relevant and personalised advertising content.
1 year_FBP
Contains a randomly generated user ID and the time of your first visit. Using this ID, Meta (formerly Facebook) can recognise returning users on this website and merge their data from previous visits.
90 dayssb
Used by Meta (formerly Facebook) to store browser details.
2 yearsConsent
Used by Meta (formerly Facebook) to store cookie consent settings.
20 yearsxs
Used by Meta (formerly Facebook) to store a unique session ID.
3 monthsfr
Used by Meta (formerly Facebook) to provide ad delivery or retargeting.
3 monthsc_user
Used by Meta (formerly Facebook) to store a unique user ID.
30 dayspresence
Used by Meta (formerly Facebook) to store ad display frequency (Instagram)
1 sessionoo
Opt-out cookie from Meta (formerly Facebook)
5 yearsusida
Collects a combination of the user’s browser and a unique identifier used by Meta (formerly Facebook) to tailor advertising to users
1 sessiondpr
Used by Meta (formerly Facebook) to provide an optimal experience for the user's device's screen.
7 daysdatr
Used by Meta (formerly Facebook) to identify the web browser used to connect to Facebook, regardless of which user is logged in. This cookie plays a key role in security.
2 yearscookiesGrant
Stores cookie preferences for Meta (formerly Facebook)
1 monthwd
This cookie stores the browser window dimensions and is used by Meta to optimise the rendering of the page.
1 weekar_debug
A Google cookie that checks whether a technical debugger-cookie is present.
1 session_Secure-3PSIDTS
Google’s __Secure-3PSIDTS cookie collects information about your interactions with Google services and ads. It is used to measure advertising effectiveness and deliver personalised content based on your interests. The cookie contains a unique identifier.
2 years_Secure-1PSIDTS
Google's __Secure-1PSIDTS cookie collects information about your interactions with Google services and ads. It contains a unique identifier.
1 year