I. General information

Our website uses so-called "cookies". Cookies are small text files that do not cause any damage to your terminal equipment. They are stored on your terminal equipment either temporarily for the duration of a session (session cookies) or permanently (permanent cookies). Session cookies are automatically deleted at the end of your visit. Permanent cookies remain stored on your terminal equipment until you delete them yourself or until they are automatically deleted by your web browser.

Cookies have various functions. Many cookies are technically necessary, as certain website functions would not work without them (hereinafter "required cookies"). Other cookies are used, for example, to evaluate user behaviour. In some cases, cookies from third-party companies may also be stored on your terminal equipment when you visit our site (hereinafter "performance cookies").

You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or generally, and activate the automatic deletion of cookies when closing the browser. If cookies are disabled, the functionality of this website may be limited.

II. Cookies used on our website

Our website uses both required and performance cookies.

1. Required cookies

Required cookies ensure functions that are essential for the website to be used as intended. These cookies cannot be disabled through this website. The following required cookies are used on this website:

CN_ALLOW_FUNCTIONAL_COOKIES_*

Used to document the approval of the use of cookies subject to approval.

Valid for 200 days

JSESSIONID LFR_SESSION_STATE_ *

Used to identify the user during log in so they do not have to log in each time they click.

Session: will be removed when the browser is closed

GUEST_LANGUAGE_ID

Saves the display language of the user. For future visits to the website, the language needs not be re-selected.

Valid for 1 year

COOKIE_SUPPORT

Saves whether the user can use cookies.

Valid for 1 year

x-ms-cpim-admin

Holds user membership data across tenants. The tenants a user is a member of and level of membership (‘Admin’ or ‘User’).

Session: is removed when the browser is closed

x-ms-cpim-slice

Used to route requests to the appropriate production instance.

Session: is removed when the browser is closed

x-ms-cpim-trans

Used to track transactions (number of authentication requests to Azure AD B2C) and the current transaction.

Session: is removed when the browser is closed

x-ms-cpim-sso:{Id}

Used to maintain the Single Sign-on (SSO) session.

Session: is removed when the browser is closed

x-ms-cpim-cache:{id}_n

Used to maintain the request state.

Session: is removed when the browser is closed

x-ms-cpim-csrf

Cross-Site Request Forgery token used for CRSF protection.

Session: is removed when the browser is closed

x-ms-cpim-dc

Used for Azure AD B2C network routing.

Session: is removed when the browser is closed

x-ms-cpim-ctx

Context.

Session: is removed when the browser is closed

x-ms-cpim-rp

Stores the membership data for the resource provider tenant.

Session: is removed when the browser is closed

x-ms-cpim-rc

Stores the relay cookie.

Session: is removed when the browser is closed

dcsRegistrationState

Used for saving elements in text forms entered by the user during a session.

Session: will be removed when the browser is closed

Essential Cookies for Customer Support and FAQ Interaction

The following essential cookies will be used when you engage with our customer support or explore our FAQ page. These cookies are critical for delivering a seamless and efficient experience during your interactions with these services. 

_CF_BM

This Cloudflare cookie helps manage incoming traffic that matches criteria associated with bots. If interested to learn more, Cloudflare provides further detail about some of their Cookies on the Cloudflare website: https://developers.cloudflare.com/fundamentals/reference/policies-compliances/cloudflare-cookies/

Valid for 30 minutes

_CFRUID

Cloudflare cookie used in cases where multiple users are hidden behind the same client IP address. Each user will have a unique cookie to help prevent a case of rate limiting all users if one particular user hits the rate limit threshold.

Valid for the session

_ZENDESK_SESSION

Stores account ID, route for internal service calls and the cross-site request forgery token.

Valid for 8 hours

_ZENDESK_SHARED_SESSION

Authentication cookie - set to be anonymous. Even with no authentication, it is set when autoreplies are configured to allow a user to mark a ticket as solved by the article they received.

Valid for 8 hours

CF_CHL_PROG

Used by Cloudflare for the execution of Javascript or Captcha challenges. These cookies are not used for tracking or beyond the scope of the challenge.

The storage duration is dependent on the End-User’s browser policy.

CF_CLEARANCE

This is a clearance cookie that stores the proof that a Javascript or Captcha challenge has been passed. The purpose of the cookie is to ensure that Captcha or Javascript challenges are no longer issued if the challenge has already been passed. It is required in order to reach the origin server.

The storage duration is dependent on the End-User’s browser policy.

CF_CHL_2

Used by Cloudflare for the execution of Javascript or Captcha challenges. These cookies are not used for tracking or beyond the scope of the challenge.

The storage duration is dependent on the End-User’s browser policy.

HC:{USER_IDENTIFIER}:RECENTLY_ VISITED_ARTICLES

To help understand the resources an end-user has attempted in seeking support, this object tracks recently-viewed articles within the Help Center for providing customer support purposes.

Valid forever (Local Storage)

ARTICLEVOTES

This is only dropped when anonymous end-users actually vote on articles. It is used to track the fact that an anonymous user has voted on an article, so that they are not repeatedly prompted to vote on an article that they have already voted on nor are they able to submit multiple votes relating to one article.

Valid forever (Local Storage)/Session (cookie)

_HELP_CENTER_SESSION

Stores unique session key for Help Center Functionality.

Valid for the session

2. Performance cookies

For example, performance cookies collect information about how you use our website, which pages you visit and whether errors occur during website use. In addition, performance cookies can also be used to measure the effectiveness of our offers or to improve the interactivity of our website with other services (e.g. social networks). These cookies are used exclusively on the basis of your freely given consent. You can withdraw your consent at any time with effect for the future. The easiest way to revoke your consent is via the cookie settings in the footer. The following performance cookies are used on this website:

mp_ * _mixpanel

Used by Mixpanel to analyze traffic from the web page. These data allow the analysis of the website usage in order to improve the functionality of the site.

Valid for 1 year

AEC

Used by Google to ensure that requests within a browser session are made by the user and not by other websites.

1 year

IDE

Contains a randomly generated user ID. Using this ID, Google can recognise the user across different websites and display personalised advertising.

1 year

_gcl_au

This cookie is set by Google when a user arrives at the website by clicking on a Google ad. It contains information about which ad was clicked on, so that subsequent achievements, such as orders or contact requests, can be attributed to the ad.

90 days

APISID

Used by Google to display personalised Google ads on websites based on recent searches and interactions.

13 months

HSID

Contains digitally signed and encrypted records of a user’s Google Account ID and most recent log-in time and allows Google to block many types of attack.

1 year

NID

Used by Google to display Google ads in Google services for logged-out users

6 months

SAPISID

Used by Google to collect visitor information for videos hosted by YouTube.

1 year

SIDCC

Confirms Google visitor authenticity, prevents fraudulent use of Google login details, and protects visitor data from unauthorised access.

1 year

1P_JAR

Used by Google to provide ad delivery or retargeting.

1 year

_Secure-1PAPISID

Creates a profile of website visitor interests for Google to show relevant and personalised ads through retargeting.

13 months

_Secure-1PSIDCC

Creates a profile of website visitor interests for Google to show relevant and personalised ads through retargeting.

1 year

_Secure-3PAPISID

Creates a profile of website visitor interests for Google to show relevant and personalised ads through retargeting.

13 months

_Secure-3PSIDCC

Creates a profile of website visitor interests for Google to show relevant and personalised ads through retargeting.

1 year

_Secure-3PSID

Creates a profile of website visitor interests for Google to show relevant and personalised ads through retargeting.

13 months

SID

Contains digitally signed and encrypted records of a user’s Google Account ID and most recent log-in time and allows Google to block many types of attack.

13 months

SSID

Google collects visitor information for videos hosted by YouTube on maps integrated into Google Maps.

13 months

IDE

Used by Google to display Google ads on non-Google websites

6 months

DSID

Used by Google to identify a logged-in user on non-Google websites and to remember whether the user has consented to personalised advertising

1 week

SEARCH_SAMESITE

Used for the correct transmission of data to Google.

6 months

CONSENT

Used by Google to store a user’s cookie selection

18 months

SOCS

Used by Google to store a user’s cookie selection

13 months

_Secure-ENID

Used by Google to secure digitally signed and encrypted data from the unique Google ID and store the most recent login time that Google uses to identify visitors, prevent fraudulent use of login data and protect visitor data from unauthorised parties. This can also be used for targeting purposes to display relevant and personalised advertising content.

1 year

_FBP

Contains a randomly generated user ID and the time of your first visit. Using this ID, Meta (formerly Facebook) can recognise returning users on this website and merge their data from previous visits.

90 days

sb

Used by Meta (formerly Facebook) to store browser details.

2 years

Consent

Used by Meta (formerly Facebook) to store cookie consent settings.

20 years

xs

Used by Meta (formerly Facebook) to store a unique session ID.

3 months

fr

Used by Meta (formerly Facebook) to provide ad delivery or retargeting.

3 months

c_user

Used by Meta (formerly Facebook) to store a unique user ID.

30 days

presence

Used by Meta (formerly Facebook) to store ad display frequency (Instagram)

1 session

oo

Opt-out cookie from Meta (formerly Facebook)

5 years

usida

Collects a combination of the user’s browser and a unique identifier used by Meta (formerly Facebook) to tailor advertising to users

1 session

dpr

Used by Meta (formerly Facebook) to provide an optimal experience for the user's device's screen.

7 days

datr

Used by Meta (formerly Facebook) to identify the web browser used to connect to Facebook, regardless of which user is logged in. This cookie plays a key role in security.

2 years

cookiesGrant

Stores cookie preferences for Meta (formerly Facebook)

1 month

wd

This cookie stores the browser window dimensions and is used by Meta to optimise the rendering of the page.

1 week

ar_debug

A Google cookie that checks whether a technical debugger-cookie is present.

1 session

_Secure-3PSIDTS

Google’s __Secure-3PSIDTS cookie collects information about your interactions with Google services and ads. It is used to measure advertising effectiveness and deliver personalised content based on your interests. The cookie contains a unique identifier.

2 years

_Secure-1PSIDTS

Google's __Secure-1PSIDTS cookie collects information about your interactions with Google services and ads. It contains a unique identifier.

1 year