… the maximum charging speed. Generally, a fast charging speed implies higher cost. Reduced charging rates from preferred partners may be regarded as exceptions.
… normal with AC (alternating current), to fast with DC (direct current), to extra-fast with HPC (High Power Charging).
…to look at our map. Check the price details for any charging station and any tariff, even before you register.
How can I redeem my voucher?
You can redeem your voucher via our Web Portal:
Log in to your customer account.
- Click on "Contracts"
- Click on "Add a voucher"
- Enter your code number in the free voucher field
- Click on "Check voucher"
If you need further help please contact our customer service hotline.
What benefits do I have with CHARGE NOW?
How can I change the tariff?
Log in to your account on the website. Go to "Contracts", scroll down to your tariff information and find the action "Switch Tariff" right next to the tariff information.
Please note that tariff changes only become effective at the end of the respective tariff runtime. The respective date is shown during the tariff switch process.
Why is there a blocking fee?
There are different reasons for a charge point operator to raise a blocking fee:
In general, blocking fees are raised by the operators of the charge points to encourage drivers to remove their fully charged vehicle from the charging station, so another car my be charged.
Some charging stations might be located in parking lots where parking fees apply for gasoline cars but not for BEVs during charging. In order to discourage BEV drivers from using these spots as free parking spots after the car is fully charged, operators of charge points might raise blocking fees.
Lastly, High Power Charging Stations can quickly charge one car after the other and thus should not be blocked by a car that is fully charged as it would defeat their purpose.