CHARGE NOW | Tariffs: The right charging tariff for you

FAQs

How can I redeem my voucher?

You can redeem your voucher via our Web Portal:

Log in to your customer account.
- Click on "Contracts"
- Click on "Add a voucher"
- Enter your code number in the free voucher field
- Click on "Check voucher"

If you need further help please contact our customer service hotline.

What benefits do I have with CHARGE NOW?

International charging, without the need for multiple cards or additional contracts with other providers.
One of the biggest networks in whole Europe.
Attractive and fully transparent charging prices and charging sessions - online and in the monthly invoice.
Continuous development through innovative functions.
CHARGE NOW integrates data of charge points from different sources, standardises them and continuously improves the data quality based on many years of experience.

How can I change the tariff?

Log in to your account on the website. Go to "Contracts", scroll down to your tariff information and find the action "Switch Tariff" right next to the tariff information.

Please note that tariff changes only become effective at the end of the respective tariff runtime. The respective date is shown during the tariff switch process.

Why are there blocking fees applied to my charging sessions?

Blocking fees are applied for the following reasons:

Encouraging fair use of charging stations
- Blocking fees are time based and discourage drivers from leaving vehicles at the station longer than required. This ensures other drivers have access to charging facilities.
Avoiding misuse of parking spaces
- Some stations are located in car parks where fees apply to petrol cars but not to BEVs (Battery Electric Vehicles) during charging. To prevent BEV drivers from using these spots as free parking after charging is complete, blocking fees may be introduced.
- There could also be car parks, such as shopping centres, where you need to pay parking fee upon entrance of their premises, as well as blocking fee if your vehicle occupies the charge point for longer than 90 / 120 / 180 minutes, depending on the station's conditions.
Maximising efficiency at High Power Charging (HPC) stations
- HPC stations are designed to charge vehicles quickly, one after another. Blocking a fully charged car at such stations undermines their purpose and limits accessibility for other drivers.

Additional notes:

Blocking fees vary depending on the charge point operator and local regulations.
Always check station-specific policies in your CHARGE NOW app or charging card terms before starting a session.

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FAQs