Your tariff to access charge points across Europe
Get to know our tariff and register.
Charging prices depend on…
… the maximum charging speed. Generally, a fast charging speed implies higher cost. Reduced charging rates from preferred partners may be regarded as exceptions.
Possible charging speeds range from…
… normal with AC (alternating current), to fast with DC (direct current), to extra-fast with HPC (High Power Charging).
The easiest way to determine the prices at any charge point is…
…to look at our map. Check the price details for any charging station and any tariff, even before you register.
FAQs
I want to redeem my voucher. How can I do it?
You can redeem your voucher in our Web Portal:
Log in to your customer account.
- Click on "contract"
- Click on "redeem voucher"
- Enter your code number in the vocuher space-blank
- Click on "check voucher"
If you need further help please contact our customer service hotline which you can find under the support page "contact support" on the website.
The charging station is not working and I cannot charge.
If you cannot start a charging session, please take into consideration the following recommendations:
Please check in advance, if the charge point is available or out of order within the app.
For the authentication via app, please first check whether the charging station supports authentication via app or QR code. You can find out by clicking on the charging station in your app. If it does, it is recommended to use the "Start" button in the app instead of scanning the QR code placed on the charging station.
In case of technical or physical problems, contact the charge point operator first. You can find the operator's service hotline on the charging station.
If the problem still remains, please contact your customer service hotline which you can find under the support page "contact support" on the website.
How can I view my invoice?
You can view and download your invoice in our Web Portal:
Log in to your customer account.
- Click on "invoice"
- Click on " ⤓ " to download the invoice PDF
- Click on the PDF file and open it
How can I change my payment method?
You can change your payment method in our Web Portal.
To change your credit card or PayPal information:
- Log in to your customer account
- Click on "account"
- Scroll down to "Payment details"
- Click on the edit function on the right (pencil icon).
Sustainable e-mobility through green energy
Electric vehicles are only as eco-friendly as the energy they’re charged with. That’s why we’re committed to making every charging session as sustainable as possible.